EDSL - IT consultant and support services UK

Complete support in a box what could be simpler!

I.T. support for as long as you need it for as little as £179.00 per month Ex. VAT

Price based on:

2 Servers running Microsoft Small Business Server standard or premium and 15 Systems running Standard Microsoft applications.

√         No annual fee
√         On-site support
√         Remote support
√         Monthly payment
√         Couldn’t be easier

Product features

Monthly charge
4 hours per month on site support
Unlimited business hours telephone support
Remote server management, administration and remedial work
Preferential rates for additional I.T. services and equipment
Web based problem tracking and resolution
Hardware support and warranty management
On line back–up trial
Sophos anti–virus software trial

Equipment covered

       √ Servers
       √ Workstations
       √ Security devices i.e. firewall, antivirus software
       √ Network devices i.e. routers and switches

Includes
FREE
I.T. health
check!

INA-BOX overview of service

Telephone support
Our telephone support desk is operation from 09.00 to 17.30 hours each business day allowing issues to be reported and reacted to by phone, or remotely.

Remote support
Electro Comm Digital Services Ltd will monitor your companies I.T operation 24/7. Our advanced monitoring tool will alert us of potential problems before they happen and our logistics capability allows us to intercept and take remedial action remotely when possible. The remote support function is not limited to preventative and repair measures we also include administration tasks and asset tracking registrar.

Onsite support
The contract includes 4 hours on site engineering time per calendar month. Should a non schedule response be requested Electro Comm Digital Services Ltd will provide the same or next working day response. Parts will be charged in addition (if not covered by warranty) as will labour should the number of allocated hours per month be utilised.

Web based helpdesk
Electro Comm Digital Services Ltd has a web based helpdesk which is available 24 hours a day seven days a week for customer to log calls and progress existing calls.

Monthly charge
Payment is taken monthly in advance.
90 day cancellation notice